Refund & Cancellation Policy

Last updated: September 28, 2026

This policy explains how cancellations and refunds work for Community Board advertising sponsorships purchased from Next Level Community Marketing LLC.

The Sponsorship Term

Each Community Board sponsorship is a 12-month placement priced at $600 (about $50 per month). It includes professional ad design, printing, installation, maintenance, and category exclusivity on your selected board for the full term.

Cancellation Before Installation

If you cancel before your ad card is designed and produced, you may receive a full refund. Once design and production have begun, costs already incurred may be deducted.

Cancellation After Installation

Sponsorships are non-refundable after your ad card is installed, because the board spot, design, printing, and installation costs have already been incurred and your category is held exclusively for the term.

Refund Processing

Approved refunds are returned to your original payment method within 10–14 business days, depending on your bank or card issuer.

Changes to Your Ad

Minor updates to your ad card (such as a phone number or address change) are included during your term. A full redesign may incur an additional fee.

Board or Host Changes

If a host business closes or a board is permanently removed during your term, we will relocate your ad to a comparable board at no additional cost, or prorate a refund for the unused portion of your term.

How to Request a Cancellation

To cancel or request a refund, contact us at dan@nxtlvlmarketing.io or (630) 947-9261. Please include your business name and the board location.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.